Returns and refunds

ALL SALES ARE FINAL

ALL SALES ARE FINAL. WE DO NOT ACCEPT RETURNS, EXCHANGES, OR REFUNDS FOR REASONS SUCH AS INCORRECT SIZING, CHANGE OF MIND, OR ORDERING THE WRONG ITEM.

EXCEPTIONS MAY BE MADE FOR ORDER ERRORS, INCLUDING:

  • YOU RECEIVED THE WRONG PRODUCT OR SIZE DUE TO AN ERROR ON OUR PART.
  • YOUR ORDER ARRIVES DAMAGED OR DEFECTIVE.

IF YOU BELIEVE YOU RECEIVED AN INCORRECT, DAMAGED, OR DEFECTIVE ITEM, PLEASE CONTACT US AS SOON AS POSSIBLE AFTER DELIVERY WITH YOUR ORDER NUMBER AND CLEAR PHOTOS OF THE ITEM AND PACKAGING. WE WILL REVIEW THE ISSUE AND, IF THE ERROR IS CONFIRMED, PROVIDE AN APPROPRIATE RESOLUTION.

TERRA NULL RESERVES THE RIGHT TO DETERMINE WHETHER AN ORDER QUALIFIES FOR AN EXCEPTION.